FAQ

How can I earn credits?

You can earn credits through purchases, account registration, referring friends, following our social media, and participating in special events. Different actions award different credit amounts.

When will my credits be credited?

Credits from purchases are credited after the order is confirmed (typically 2–5 business days). One-time actions (e.g., following social accounts) are credited instantly.

Are there any restrictions on earning credits?

Some actions may have limits, such as earning credits only once per action or requiring a minimum purchase amount.

What can I redeem with my credits?

Credits can be redeemed for discount codes, gifts, or other rewards, depending on the platform’s reward options.

What are the rules for applying discount codes redeemed with credits?

Discount codes redeemed with credits apply only to product prices. They do not cover shipping, taxes, or insurance fees.

Can credits be used together with other promotions?

Generally, no. Credits-based discounts usually cannot be combined with other promotions. Always refer to the specific activity rules.

What is the validity period of credits?

Credits are valid for 365 days (1 year). Expired credits will be voided.

How do I earn credits by referring friends?

By sharing your exclusive referral link, your friends can receive a discount through your shared link. Once a referral is successfully completed, you will earn the corresponding points as the referrer.

When will referral credits be credited after my friend places an order?

Referral credits are credited after the friend’s order is confirmed, with no returns or refunds, and once the review period ends.

How can I check my credits balance?

Log in to your account and visit the “Rewards Center” or “My Account” page to view your balance and history.

Can I view my redemption history?

Yes. You can view redeemed rewards and usage history in the “Rewards Center” .

Can redeemed codes be returned or canceled?

No. Once redeemed, credit-based codes cannot be reversed. They become active immediately and must be used within their validity period.

Can I transfer my credits to others?

Credits are generally non-transferable and can only be used by the account holder, unless specified in special promotions.

What should I do if my credits don’t appear?

Please first check your order status and the activity requirements. If the issue persists, contact customer support for assistance.

Can the credit policy change?

Yes. The program may be adjusted based on platform events, marketing strategies, or legal requirements. Any updates will be announced in advance.

How can I redeem gifts with my points?

Once your points balance exceeds 2,000 points, you can contact customer service to redeem a gift.

Why didn’t I earn points for my order?

You need to be registered or logged into your points account to earn points from orders.