WHEELTOP Warranty Information

WHEELTOP ensures the original retail purchaser that our WHEELTOP bicycle department products are free from material and workmanship defects throughout the warranty period. The commencement of the warranty period is determined by the delivery date. Your satisfaction and confidence in our products are our top prioritiesies.

Warranty Limitations

Please note that Wheeltop's warranty policies are based on the laws and regulations of the countries or regions where customers purchase the products. Therefore, the warranty policies may vary in different areas.

European Union Market Area

In accordance with the directive on the sale of consumer goods and associated guarantees in the European Union, sellers are required to remedy defects that existed at the time of delivery and become apparent within 2 years.

Therefore, WHEELTOP is committed to provide customers who purchased the products from wheeltop.com in the European Union region with warranty service for a duration of 2 years from the day the package is delivered.

Other Market Areas

WHEELTOP is committed to provide customers who purchased the products from wheeltop.com in markets other than the European Union with warranty service for a duration of 1 year from the day the package is delivered.

Implied Warranty Limitations

WHEELTOP's sole responsibility during this warranty period is to choose to repair or replace the product. Any implied warranties or conditions (including merchantability, fitness for a particular purpose, or other aspects) are limited in duration to the duration of the express warranty stated above. In no event shall WHEELTOP be liable for any loss, inconvenience, or damages, whether direct, incidental, consequential, or otherwise, arising out of the breach of any express or implied warranty or condition (including merchantability, fitness for a particular purpose, or other aspects), unless otherwise required by law. Certain jurisdictions may not allow the limitation of the duration of implied warranties, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights that vary from region to region.

It is the responsibility of the consumer to regularly inspect the product to determine if normal maintenance or replacement is required.

The following conditions are not included

1. WHEELTOP products that have been modified, neglected, improperly maintained, used for racing or commercial purposes, misused, or abused, or involved in accidents.
2. Damage occurring during transportation (such claims must be made directly to the carrier).
3. Product damage caused by incorrect assembly or repairs.
4. Damage caused by factors unrelated to material and workmanship, including but not limited to the user's lack of technical skills, abilities, or experience.
5. Damage to the product's surface coating, aesthetics, or appearance.
6. Labor costs incurred for disassembly, reinstallation, and adjustment of the product within bicycle assembly.
7. Normal wear and tear of the product.

How to make a claim

For products sold on wheeltop.com

If you wish to file a warranty claim, please contact us at service@wheeltop.com. Our customer service team will guide you through the claim process. When submitting a claim, please ensure that you have the product's order number and the original proof of purchase ready, displaying the purchase date and all relevant details of the product. Any claims regarding the limited warranty must be notified to us within a reasonable time after you notice the defect, and in no event shall it exceed the expiration date of the warranty period.

For products sold on other channels

The warranty of the product is the responsibility of the channel through which the product is sold. If you wish to file a warranty claim, please contact your original purchase channel. If your original purchasing channel refuses to honor the warranty responsibility, please contact us.