To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

Shipping Area

Canada, United Kingdom, France, Germany, Italy, Spain, Austria, Poland, South Korea, Japan, Singapore, New Zealand, Mexico, Switzerland, Malaysia.

Shipping Costs & Delivery Times

Free shipping for saleable countries.

Tax policies vary among different areas. No tax on orders placed in the U.S.  Other countries and regions may charge customs or taxes based on local policies. Customers are responsible for all costs charged during or after shipping, such as cross-border duties, taxes, duties, etc.

If you have any questions, you can contact our customer service support (service@wheeltop.com), thank you for your support!

Country / Region	Shipping Methods	Processing Time	Shipping Time	Cost
United Kingdom, France, Germany, The Netherlands, Spain, Poland, Malaysia	Local postal service	1-2 business days	12-15days	Free Shipping
South Korea, Japan, Singapore	Local postal service	1-2 business days	8-12days	Free Shipping
New Zealand, Mexico, Switzerland	Local postal service	1-2 business days	15-20days	Free Shipping
Attention: 1. When your order has been shipped, you will receive an email with tracking information. 2. Shipping fees are non-refundable. If you refuse any shipments from shop.robo-kala.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us.

Delivery Claims

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.

We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 60 days to complete (depending on the shipping carrier used).