To make sure your package reaches you without a hitch and within our specified delivery time frames, please ensure that your address is entered accurately, including all necessary details. Using the right abbreviations, providing correct street numbers, building or apartment numbers, and including route information (if applicable) is vital for a timely delivery. Please note that we cannot be held responsible for lost, misplaced, or incorrectly delivered shipments if the address information provided is inaccurate or entered incorrectly during the purchase process.

Shipping Destinations

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Asia: Singapore, Hong Kong SAR, Macao SAR

Oceania: Australia

North America: Canada

Europe: Germany, Spain, Italy, France, Austria, Belgium, Netherlands, Ireland, Poland, Luxembourg, Denmark, Portugal, Czech Republic, Slovakia, Slovenia, Hungary, Croatia, Romania, Bulgaria, Sweden, Finland, Latvia, Lithuania, Estonia, Greece, United Kingdom, Switzerland

Enjoy seamless delivery to these destinations as we bring WHEELTOP right to your doorstep.

Special Info of Pre-order

The following information of delivery times does not apply to pre-order orders.

Pre-sale orders are estimated to begin shipping 2-3 weeks after the order is placed.

Shipping Costs & Delivery Times

Please note that tax policies may differ across various regions. Customs or taxes based on local policies may be applicable in other countries. Customers are responsible for all costs incurred during or after shipping, including cross-border duties, taxes, and other related charges.

For any inquiries or assistance, feel free to reach out to our customer service support at service@wheeltop.com. We appreciate your support!

Return Charging

For returns or exchanges not caused by product quality issues, you will be responsible for the return logistics costs.

Important Information

1. The logistics information above does not apply to pre-order items.
2. If the delivery fails due to an incorrect address, resulting in the product being returned by the carrier, and if customers issue a return, customers will be responsible for covering double the return shipping costs: the initial return due to the undeliverable address, and the costs for the non-quality-related return.
3. We don’t accept PO.BOX as delivery address, please DO NOT fill in an PO.BOX address.
4. Once your order is dispatched, you'll receive an email containing tracking details for your convenience.
5. Our warehouse is situated in Germany and China. All orders placed in Europe will be dispatched from Germany.
6. The price listed on pages are tax included, customers don’t need to pay additional tax.

Delivery Claims

In the event of a non-delivery or if your tracking information indicates that the carrier delivered the package but you haven't received it, kindly reach out to us within 10 days to initiate a claim.
Contact our support team at service@wheeltop.com, and we'll guide you through the claims process, collaborating with the carrier on your behalf. Please be aware that the claims resolution may take up to 60 days, depending on the shipping carrier utilized.