We proudly offer a 14-day return policy for customers who have purchased the products from wheeltop.com. If, for any reason, you find that this product doesn't meet your expectations, you can initiate a return within 14 days of your order delivered, and we will promptly refund your original payment method, provided the product meets the conditions outlined below.

The product must be:

  • Unused
  • In its original condition
  • In its original packaging

For customers who did not make their purchase directly from wheeltop.com, we kindly suggest reaching out to your dealer for assistance with returns and refunds. Your satisfaction is our priority, and we strive to ensure a seamless return process.

 

Conditions for Return and Exchange

To facilitate a smooth return or exchange process, please take note of the following conditions:

  • Requests must be initiated within 14 days from the date of delivery.
  • Each order is eligible for return or exchange only once.
  • The returned item must be in its original packaging, including all accessories, manuals, and documents. The status of returned products will be subject to verification upon receipt at the warehouse.
  • The returned product must be unused, undamaged, and in its original condition without any signs of wear. Unfortunately, we cannot accept returns of unsellable products.
  • Ensure the package is returned to the designated address.

 

Return and Refund Process

For a smooth return and refund process, please follow these steps:

  • Contact us at service@wheeltop.com, providing your order number and reason for the return.
  • WheelTop will respond promptly, typically within 1 business day.
  • Upon approval of your return or exchange request, return the product with its original packaging (including all accessories and manuals) to the designated address provided by our customer service.
  • After dispatching the package, notify us via email at service@wheeltop.com.
  • Our staff will inspect the package within 2 business days upon receiving it.
  • Once the warehouse inspection confirms the product is in good condition, we will initiate the refund process within 5 business days.
  • After successfully arranging the refund, we will keep you informed of the refund progress via email within 1 business day.

We appreciate your cooperation, and our team is here to ensure a seamless return and refund experience.

 

Refund Processing Time

Upon receiving the returned product, our warehouse will diligently verify its condition within 2 business days. Following verification, the refund process will commence and is expected to be completed within 5 business days. The actual arrival time of the refund may vary but is estimated to be around 7 business days, contingent on the processing time of different banks. We appreciate your patience and cooperation throughout this process.

 

Exchange Process

For a smooth exchange process, kindly follow these steps:

  • Contact us at service@wheeltop.com, providing your order number and the reason for the exchange.
  • WheelTop will respond promptly, typically within 1 business day.
  • Upon approval of your exchange request, return the product with its original packaging (including all accessories, manuals, and documents) to the designated address provided by our customer service.
  • After dispatching the package, notify us via email at service@wheeltop.com.
  • Our staff will inspect the package within 2 business days upon receiving it.
  • Once the warehouse inspection confirms the product is in good condition, we will arrange the shipment for you within 1 business day.
  • A tracking number will be provided via email within 1 business day after the shipment is dispatched.

We appreciate your cooperation, and our team is dedicated to ensuring a seamless exchange experience for you.


 

Exchange Processing Time

Upon receiving the returned product, our warehouse will diligently verify its condition within 2 business days. Following verification, the exchange process will be initiated promptly and is expected to be completed within 1 business day. The exchanged product is estimated to be delivered to you within 3-5 business days. We appreciate your understanding and patience throughout this process.

 

Contact us

Should you have any inquiries or concerns regarding returns, please feel free to reach out to us via email at service@wheeltop.com. Our dedicated customer service team is here to assist you.

 

 

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