Return & Refund Policy

Refund Policy

30-day no reason return and refund guarantee:

Customers who purchase this product through wheeltop.com can enjoy a no reason return and refund service within 30 days from the next day after receiving the product, and the return shipping fee will be borne by WheelTop.

However, when returning products purchased from WheelTop, please remember some important points:

  1. Customers must present a valid purchase receipt when returning the product. Customers must ensure that the returned goods maintain their original quality and function, appearance is intact, the trademarks and all kinds of labels of the product and accessories are complete. If there are gifts, they must be returned together. Returns will not be accepted if the product is damaged by human factors, the packaging box is missing, or the accessories are missing.
  2. Within seven days from the day of receiving the returned goods, the payment will be refunded to the customer. The refund method is the same as the payment method.The specific date of arrival may be affected by factors such as banks and payment institutions.
  3. Within 30 days from the next day after the customer signs for the product, if there is non-human damage performance failure, after being confirmed by the warehouse inspection, WheelTop will handle the return service for the customer. Customers must present a valid purchase receipt. If there are gifts, they must be returned together.

How to return the product:

  1. Please contact us at service@wheeltop.com to obtain the return instructions. The email must include the order number and the reason for the return.
  2. If possible, please pack the product safely in the original packaging.
  3. To protect your interests, we recommend that you use UPS for returns.
  4. After the package is sent out, please keep the return tracking number and return receipt of the package to ensure that the package is returned to the warehouse.

 

Return Policy

Warranty claim for quality-related issues:

We provide customers with a 12-month machine warranty service.

Warranty claim process:

  1. The buyer must provide sufficient purchase receipts and proof of product problems and send an email to service@wheeltop.com to obtain specific warranty procedures.
  2. WheelTop will respond to the issue within 2 working days.
  3. If the wrong item is returned to WheelTop, the warranty service cannot be provided.

Valid purchase receipt:

  1. Order number purchased online through wheeltop.com
  2. Order purchase screenshot, including purchase date and detailed product information

Not covered by the warranty:

  1. Products without sufficient purchase receipts
  2. Lost or stolen products
  3. Items that have expired the warranty period
  4. Non-quality related issues
  5. Damage from external sources
  6. Damage caused by improper use of the product (including but not limited to: falling, extreme temperature, improper operation of the equipment)
  7. Purchased from others dealers

Contact us:

If you have any questions about returns, please email service@wheeltop.com.