Policy Overview

Eligible Regions

Key Notes

1. No exchanges
   We do not offer exchange service, if you purchase a wrong product, you will need to apply a return and refund, then purchase a new product.
2. Address errors
   1. If the product is returned because you filled in an incorrect address, and you apply for a refund, we will deduct the cost of shipping and returning the goods and transaction fees from the refund.
   2. If the package is lost due to the wrong address, all losses will be borne by you.
   3. We don't accept PO. BOX as delivery address. Please do not fill in a PO.BOX address.
3. Return Charging
   Please note that returns that are not caused by quality issues will incur logistics fees and transaction fees for the returned products, which will be deducted from your final refund. The specific cost details can be found in the table below.
4. Please follow our return procedure to return the product
   We will refuse to refund packages that do not meet the return conditions, and if you need us to return the returned package, you need to bear the shipping costs yourself.
5. Confirming with us before you ship your product
   Do not ship the product without confirming with our customer service team. If you ship the product without confirmation, any losses caused will be borne by you.

Cancel the order

1. For in-stock products
   1. You can request to cancel your order and apply for a refund within two hours after placing your order. If you are within this timeframe, please contact service@wheeltop.com for processing.
   2. If the order is canceled after 2 hours of placing the order and the order has not been shipped out, please note that we will charge a transaction fee for the refund (transaction fees vary by country and platform, please refer to the sheet below).
   3. If the product has already been shipped, we are unable to cancel the order. You will need to apply for a return and refund after receiving the product. Please note that both the shipping costs and the transaction fee (transaction fees vary by country and platform, please refer to the sheet below) will be deducted from your refund.

2. For pre-order products:
   1. You can request to cancel your order and apply for a refund before the product is shipped or before the specified delivery date. If you are within this timeframe, please contact service@wheeltop.com for processing. However, please note that order cancellations must comply with the specific instructions provided on the respective preorder product page.
   2. If the product has already been shipped, we are unable to cancel the order. You will need to apply for a return and refund after receiving the product. Please note that both the shipping costs and the transaction fee (transaction fees vary by country and platform, please refer to the sheet below) will be deducted from your refund.

You can apply for a return if you meet the following conditions

We have the right to refuse customers' return requests in the following situations

Shipping fee for different countries/regions

Returns caused by non-product quality issues

Returns caused by product quality issue

Transaction fees for different payment

How to return and refund

1. Submit Your Request
   Contact us within 14 natural days from 0:00 on the day after receiving the goods of receiving the product at service@wheeltop.com with the following details:
   ✓ Order number
   ✓ Serial number (printed on the front/rear dial, numeric only)
   ✓ Proof of issue (photos/videos if applicable)
   ✓ Your current shipping address
2. Review & Response
   We will respond within 2 business days and may request additional information (e.g., unboxing video, test reports).
3. Return Shipping Arrangement
   If approved, you will return the product under one of these options:
   Option 1: Prepaid Shipping Label (if available in your region)
   ✓ We will email you a prepaid return label and instructions. 
   Option 2: Self-Arranged Return (if prepaid label is unavailable)
   ✓ Ship the product at your own cost. After inspection, we will reimburse reasonable shipping fees (within our specified limit).
4. Self-Arranged Return Requirements
   If you ship the product yourself, email the following within 24 hours of dispatch:
   ✓ Tracking number & link
   ✓ Shipping receipt/invoice
   ✓ Package weight & dimensions Failure to provide these may delay reimbursement or complicate lost package claims.
5. Inspection Process
   Once received, our warehouse will inspect within 2–7 business days, checking:
   ✓ Package condition
   ✓ Product functionality & accessories
   ✓ Eligibility for refund/replacement
6. Refund Processing
   Upon approval:
   ✓ Refund is initiated within 5 business days, with email confirmation.
   ✓ Allow up to 15 days for the refund to reflect in your account (processing times vary by bank/payment provider).
   If not received after 15 days, contact your bank before reaching out to us.

Late or missing refunds (if applicable)

Contact us